Thursday, August 7, 2008

Continuing Great Results For New Zealand
July has been another excellent Sales month for New Zealand here are some of the Highlights:
!00% of your Leads you converted 11 new Consultants joined us for the month
We now have 71 Consultants who have joined us in New Zealand
The average amount spent by each Customer who attends a Party continues to grow
We are already building repeat Customers

keep up the great job!

New Zealand Netball
We are joining NZ Netball for their up coming fashion show in Wellington, we are a major sponsor and so will be featured prominently through the event, this is a "not to be missed event" on the Wellington calender. Thank you in advance to the local Consultants who will help out at the event.

Parent Centres
We have just had a full page ad in Kiwi Parent Magazine which runs for the month of August. They are also having their annual Symposium in early September which will be attended by all their Centre Managers and Joan Hay will be giving everyone the How to's on our Fundraising program.

Chis will be running a concept meeting in Auckland with a group of Centre Managers and some Group Meeting should flow from this.

New Initiatives
We have designed a new sponsorship program which will bring us new Group meeting opportunities. The first approaches will be made shortly so we will keep you posted as to how well we are doing over the next few weeks.

Monday, June 16, 2008

JOIN NOW!!!!
The 149.00 Joining fee has been extended to the end of August 2008.....don't miss out!
Chefs Club News
It's another exciting day with the Toolbox!Today we have launched the on-line ChefsClub points redemption facility for New Zealand customers! (Just click on 'ChefsClub' tab on the website, then on 'Sign in' to redeem points.) That means that from now on, your Hosts and customers can log in to:· check their points balance, AND· redeem their reward products any time in a few easy steps, with FREE delivery.
All your customers who are existing ChefsClub members will have received an email (as long as we have their email address on file), advising them of their password to log into ChefsClub. If you have a customer who has not received their email/password, please email support@chefstoolbox.co.nz with the customer's ChefsClub number, full name and email address, so that we can check our email listing, and generate a new email and password to them. (It is possible that some emails will not reach their recipients, if their email address is incorrect, their mailbox is full, or their ISP blocks the email.)Once a customer redeems their points, their points balance is immediately adjusted on the screen so that they can see their new balance before they log out.
Products will be shipped from the TCT Warehouse in Sydney within our normal delivery times for New Zealand.

NEWS FLASH NEWS FLASH NEWS FLASH NEWS FLASH NEWS FLASH NEWS FLASH NEWS FLASH NEWS FLASH NEWS FLASH

Due to popular demand, we have also added more products which your customers can redeem with ChefsClub points. We've added these exciting products to the growing list of goodies available:

como advanced 9L Stockpot
Electronic Scalesct-edge Knife Block
Digital Timer/ThermometerSilicone Measuring Set

Enjoy the rest of your week!

Thursday, June 5, 2008

NEWS UPDATE

Womenz are having another event…….and they see the NZ economy doing it tough at the moment and lots of people short of income…..what a great opportunity for us….we need to be highlighting our Earning Opportunity and that women can choose the hours they work to suit their family needs, supplement the family income and build a business.

www.kiwifamilies.co.nz another website we now feature on.

Parenting Centre’s NZ……we now have a formal agreement in place…..they have 42 Centre’s spread around NZ and over 5000 members. We have the same sponsorship arrangements in place as Netball NZ. Group Meetings involving their centre’s should start reasonably soon.
DELIVERY TIMES

Delivery times for Consultant orders are the same as those for Cooking Party orders.

The Chefs Toolbox is proud to have one of the fastest order turnarounds of any company in the industry. To make the quick turnaround work for you, it’s important that you allow a bit of margin when placing your orders, so that any delays in processing or shipping times don’t affect you. At end-of-month, it’s wise to order with a little more lead time.
The following processing/delivery times apply to all orders, including Consultant orders:
1. Orders are shipped weekly from TCT HO in Sydney, Australia.
2. Orders submitted to TCT** are collated at 12.00 noon on Tuesdays, Sydney time
(except on Public Holidays or during Christmas shut-down periods).
3. Orders are shipped out of Australia on Fridays.
4. Orders will be delivered by NZ Post between 2-4 working days after dispatch from TCT in Australia, depending on your location in NZ.

Please note that TCT is closed on weekends and Australian Public Holidays.
**Date of submission is the date on which we receive a ‘Closed’ Consultant Order online.

Sunday, May 25, 2008

STOP PRESS

DON'T FORGET WE HAVE A TRAINING AND INFO SESSION ON IN AUCKLAND AT THE WINERY AT THE LANGHAM HOTEL SYMONDS STREET AUCKLAND STARTING AT 6.00PM ON WEDNESDAY 28TH MAY 2008

Thursday, May 22, 2008

Product Claims – now online!

Effective from today, your customers can quickly and easily submit their own claims for product returns, warranty enquiries and refund requests.
This means you won’t need to handle such enquiries and claims any longer for your
customers – TCT will do all the work for you!
You will see a new page, called “Product Claims”, on the bottom of our web site www.chefstoolbox.com.au
and www.chefstoolbox.co.nz.

When you log on you will see on this screen, your customers can simply fill in their details on the page, and attach photos if needed. Much easier.
So next time one of your Customers changes their mind about what they have ordered, or a product gets damaged in transit, simply get your Customer to hop online to us.
Their request will then be sent to our Support Team, and we will assess the request/claim and contact
the customer directly with a solution. We will aim to resolve their request within 2-3 business days.
You will still see invoices for exchanged/replacement products, and Refund Notes, as these will continue to be processed under the Consultant from whom the customer purchased their products originally.
We may, from time to time, contact you to clarify a situation with a request or claim, however this should only happen rarely.
Please feel free to direct your customers to the web site to lodge their requests, and to call us directly if they have any queries.
If you have any questions about this process, please give the Support Team a call on 1300 135 816.
The Returns/Refunds/Exchange Request Form is no longer required due to this new process, so it has been removed from the Consultants Toolbox web site. If you need to process a claim on behalf of a customer, or for yourself, please use the new web page for this purpose. TCT cannot accept any
further requests on the Excel spreadsheet form from today onwards.

NEW MIDNIGHT CUT-OFF FOR ORDER PROCESSING

Starting this month, on 31 May 2008, monthly order processing will cut off at exactly 12 MIDNIGHT
Sydney time (AEST) on the last day of the month. In other words, orders counting towards your
BV and incentives for May (including FunStart) MUST be submitted online BEFORE midnight on Saturday 31 May 2008.
DON’T

Wednesday, May 21, 2008

New Link with Kiwi Families www.kiwifamilies.co.nz

Kiwi Families have instant access to a database of over 20,000 families from a charitable trust with which we have a relationship. In addition they have been building numbers through marketing, competitions and an active national PR campaign. Kiwi Families has been featured on radio, in newspapers, on national television, and in a range of national magazines. Our three celebrities are also a major drawcard for site visitors.
The comprehensive content of the site and the high level of interactivity ensure there is a continuous flow of traffic to the site.This website is growing rapidly - from our launch in mid-October 2006, we have built up to 39,000 Unique Visitors (overwhelmingly NZ Mums) @ February 2008, complemented by ongoing growth month after month. this is very much The Chefs Toolbox demographic. Pop in and have a look.

Monday, May 19, 2008

Deliveries To New Zealand
Deliveries to NZ Just so we're all "on the same page", we'd like to take the opportunity to reiterate the ordering and shipping timeframes which we're working to. These are designed to provide the best and fastest possible service to all NZ customers and Consultants, and we welcome your feedback any time on this process, and any other aspects of TCT which you'd like to give us feedback on!
The following processing/delivery times apply to all orders from NZ, including Consultant orders:
1. Orders are shipped weekly from TCT HO in Sydney, Australia.
2. Orders submitted to TCT** are collated at 12.00 noon on Tuesdays, Sydney time
(except Public Holidays or during Christmas shut-down periods).
3. Orders are shipped out of Australia on Fridays.
4. Orders will be delivered anywhere in NZ by NZ Post between 2-4 working days after dispatch from TCT in Australia, depending on the recipient's location in NZ. Please note that TCT is closed on weekends and Australian Public Holidays.**Date of submission is the date on which we receive a 'Closed' Cooking Partyonline. In the case of a Delayed Shipping Date, the "date of receipt of order" is thedate that you selected as the Delayed Shipping Date. The order goes to theWarehouse and into the dispatch queue on this date, and will take the time
specified above to be delivered.

Thursday, May 15, 2008

Savour New Zealand Opening


As you can see Chris Chandler was a great Ambassador for Chefs Toolbox at the opening of the Savour New Zealand event. The night was an excellent oportunity for Chefs Toolbox staff to meet the other Sponsors of the event and sample the fine food and wine New Zealand has to offer.
On Line Shopping
Personal shoppers at Various events will be unable to shop online immediately. The on-line shopping cart will not be available until late-June. Ideally personal orders taken at these events are taken on the night and for the time being they will need to be paper orders which need to be faxed or sent to Customer Support at Alexandria. If not completed on the night, the association will have to collect the paper orders and fax them to us.
Training Facilities
Are available through the DSA in New Zealand. Rates vary depending on the requirement, however the rates are very competative and enquiries for room hire can be made through the DSA New Zealand on Phone Telephone: 64-9-3670913

Wednesday, May 14, 2008

Training News Flash From Julie Griffin
Well thanks to Julie Graham & Lisa Brown they have somehow convinced me to conduct 2 mock C/Ps whilst I am in New Zealand. The first will be held in Christchurch & the 2nd in Auckland. Be sure you let your consultants know where & when. Don’t worry about RSVPs to me.I also suggest that you send any prospects along and I will be more than happy to chat to them before or after the C.Ps (Ill have application forms there ready!)Monday 19th MayLouise Johnston236 Trent RdRD 6Christchurch (about 20 minutes out of Christchurch)7.00pm sharp.Wednesday 21st MayStacey Connor3L Laxon TereceNew MarketAuckland 10507.00pm sharp.

Larna Pittiglio will also be conducting a new consultant training in Auckland on the 28th June, 7.00pm – 9.30 pm , venue TBA

Savour New Zealand
Savour has come and gone and all the effort we did put in did bring mixed results. As it turned out most of the attendees were not our target audience so were not able to recruit the number we had hoped for, however we did make some very valuable contacts and develop new relationships with a variety of Companies including American Express, Fisher & Paykel The Potato board of New Zealand, Jalon Communications to name a few. All of these will join with us in a variety of ways as we move forward in New Zealand.
All the Celebrity Chefs told us they loved our product and at each of their presentations throughout the three days of the event The Chefs Toolbox was the only sponsor actually named and talked about.
Thank you to Rhonda Ross and Cath Jetter for your effort over the three days of the event.
Pretty much all the food writers who count in NZ were at the event and they all now have a very favourable impression of TCT and our product.

Netball New Zealand
This week Chris Chandler, Samantha Farham and myself presented to all the Regional Managers at their half yearly meeting. We were able to meet the 4 Managers from the South Island as well as a couple from the North Island who we hadn't managed to meet with prior to this. They have all expressed interest in holding group meetings going forward. We currently have a number of group meetings on the calender for late May and into June and we anticipate more bookings being made as soon as possible. We will update as early as possible going forward.

Operations
We now have a completed delivery system in place so operationally we are all go! We are still to get the shopping cart on the website to enable web orders. We don't have a completion date for this as yet, we will advise you as soon as we know a completion date.

Next update Friday 16th May 2008

Sunday, April 27, 2008




New Zealand Update 28th April 2008

A week is a long time in the world of The Chefs Toolbox, so here's more New Zealand News.

Corporate Launch
On Wednesday the 30th April we will be celebrating our launch in New Zealand at the Langham Hotel in Auckland.
We have invited all our New Zealand Consultants to join us for the Celebration together with the people who have assisted us with our start in New Zealand. This is a milestone for Chefs Toolbox as it represents the start of a new era as TCT goes International.

Website
We are very close to having our New Zealand website up and running and in fact we hope to by the 1st May which will mean our first Party orders can be processed. Consultants will also be able to use their Credit Cards to pay for their orders. We will let you know the day the site goes live.

Consultant Training
A big thank you to Dannielle Briggs who took 3 days out of her busy schedule to go to New Zealand, while she was their she spent time with three of our new Consultants in a training session in Auckland, Dannielle was very impressed with the enthusiasm and motivation the new Consultant showed during training.
Julie Griffen will be running a Team Leader training session in Auckland on Thursday 1st May 2008. Invitations have been sent to all of our New Zealand Consultants so encourage your Consultants to attend, this is an opportunity not t be missed.
We now have 5 Consultants in Christchurch which will enable us to put together a training session there as soon as possible.


NZ Netball
Dannielle Briggs cooked Lunch for Lyn Bradley and her Centre Managers and staff from Netball Waikitere, they were all very impressed with Dannielle's cooking skills and certainly enjoyed the rissotto and the sticky date puddings which were all prepared in approx 30 minutes. Excellent work Dannielle.
More Regional Netball meetings have been conducted with:
Netball North
Bay of Plenty
Netball Counties Manakua
Netball Western
All of theses Regions will be organising group meetings for May and June. We already have 3 meeting in for the week of the 12th May 2008. Net ball Counties Manakua have booked 1 group meeting for last week of May.Monday 16th and Monday 23rd June are dates for Netball Wellington, as you can see the bookings are starting to flow as the Regions start to roll out the opportunity.

Parent Centres NZ
The Ageement should be signed by the 29th April. We will be starting with a 2 page spread in their monthly magazine, Links on their webite, collateral to their members and the start of organising group meetings for their centres.
They have 52 Centres throughout NZ and are very keen to be a part of The Chefs Toolbox start in New Zealand.

Womenz
The links from and to the Womenz website should be in place by the end of this week. Katrina Winn the Director of Womenz was previously a Senior Director with Nutrimetics for 20 years and had over 1000 Consultants in her Team, as a result of her success there she is a great supporter for the Direct Selling Industry and would like to have an association with Chefs Toolbox. I will be meeting Katrina this week to explore some more opportunities with her.

Kiwi families
We should have the website links in place this week and the commencement of more activities with this group to start first week of May.

Savour New Zealand
Savour kicks off this week and we have asked Catherine Jetter and Rhonda Ross to assist us for the 5 days it will run. They are very excited by the opportunity to be sharing this event with us. They will also get to attend the Corporate Launch on the 30th April, some would say lucky Ladies and they are but, they are in for some hard work over the days that Savour will be running. Good luck with the recruiting Ladies.
Samantha attended the Sponsors meeting in NZ last week and will have more to report on that after Savour is completed.

Operations
We have encountered our first difficulties with NZ Customs this last week and did have a couple of kits held up for a few days. We have sorted out the problem and future shipments should be straight forward without any hold ups. We had already shipped at least 50 kits into New Zealand prior to this so we are actually pleased the issue came up now and not when we are into full swing.
Thank you to NZ Post for their help with this. Our relationship with NZ Post continues to strenthen.

Other News

There will be a group from Head Office in New Zealand this week for the Corporate Launch so we will update you with pictures etc next week.
More Netball meetings are scheduled to take place over the next week or so. we will keep you posted.
More paries have been booked and held so thing are moving along.


Aside from New Zealand, TCT Australia has had a fabulous month of recruitng in April, my congratulations to all the Field group who have contributed to such a fantastic result.

Rob

Thursday, April 17, 2008

New Zealand update 18 April

Hi Everyone….. This is the first of a weekly update that we will get out to you to keep you in the loop with happenings in New Zealand.
The level of activity will start to pick up as we are start booking group meetings and other sponsoring activities into May and beyond.
Here are some of the highlights:-

Savour New Zealand

This is New Zealand’s premier event for food and wine lovers. This is an annual event held over 3 days in one of Auckland’s premier hotels The Langham.
Savour New Zealand is a powerful showcase of taste experiences, new ideas and techniques. It provides greater understanding of the essence of great wines and truly great cooking.
Food presenters and chefs from around the world will be showcasing their talents over three days of classes where invariably the attendees will show their delight whilst being immersed in the complete food and wine experience.
The Chefs Toolbox is providing product for all the demonstration kitchens. We are also setting up the cooking shop on site. The shop will be equipped with a Fisher and Paykel kitchen and we will be demonstrating our cookware throughout the 3 days of the event.
Recruiting, Product sales and Party bookings will also be made from the shop and we are expecting a high level of activity with the 1,500 attendees.
Cath Jetter and Rhonda Ross will be joining us in New Zealand for this event; I think they are going to be two very busy ladies.

Netball New Zealand
We are continuing our demonstrations with the Regional Managers of Netball NZ. There are 12 regions throughout NZ ( North & South Island’s) and each Region is responsible for a number of Netball centre’s ranging from 2 to approx12 per centre’s per Region, covering all 140,000 Netball Members.
We are setting up a variety of activities with each Region including Fund raising events where TCT will have the opportunity to recruit, sell product and take party bookings.
May is the peak fundraising time for this sport so it is anticipated May will be a big month for these events.
There are a variety of other activities in place such as coverage in their Website’s, Centre Magazines, Awards presentations, sponsoring recipe books etc.
We are looking forward to a win: win ongoing relationship with Netball NZ.

Parenting Centre New Zealand
We are almost home on negotiating an agreement with this group and anticipate completion before the end of this week.
They have 52 Centre’s throughout NZ with 8,000 Members nationwide. They are all our demographic ie. Mums with children under 5, the majority does not work or only work part time.
They will provide us again with recruiting opportunities, Product sale and Party booking opportunities.
Will keep you posted!

Still to go are:-
Rural Women of NZ
Business Women’s Network
Contours Women’s Gyms

Wanganui High School
We have booked a fund raiser event with this school for 100 people for the 15th May 2008; this event actually came from our sponsorship with Netball NZ

We are also about to sign on with:-
Womenz The premier online group in NZ
Kiwi Families A large online group with the perfect demographic for us

May is shaping up to be a busy month. As we schedule events we will advise you. We will give you as much notice as we can. I am there next week to lock down dates of events with several of the groups so we will start to arrange trips after the ANZAC week-end.

Operations
NZ Post is ready to go as soon as we are online. We had a visit today from the Senior NZ Post Manager responsible for Australia, Rachael Manson and her Team. They love our Products and were very impressed with our facility and the care we put into our shipments. This has developed into a very strong relationship and I must say NZ Post is bending over backwards to assist us with our startup.

Banking
The NAB has come through with our credit card facility, it will still take a little time to set up but by the time we are online we should be set to go.

Website
We are still probably a couple of weeks from “Online”, but we are certainly working toward the end of the month……we will keep you posted.

Up coming
Next week we will put together a schedule of events to let you know how we are tracking and to give you the upcoming dates for training events.
We are conducting Team Leader Training for potential team Leaders in NZ on the 1st May. We will advise the venue in the next few days and we will be issuing the invitation to all NZ Consultants before the end of the week.
Samantha Farham will be in New Zealand for the sponsors meeting for Savour NZ this Thursday & Friday. We will let you know the latest news on this event next week
I will be in NZ on Monday and Tuesday next week for more meetings with Netball NZ to set up fundraiser dates. I will let you all know how we go!
Till next week………….Keep up the great recruiting work!

Rob