Product Claims – now online!

Effective from today, your customers can quickly and easily submit their own claims for product returns, warranty enquiries and refund requests.
This means you won’t need to handle such enquiries and claims any longer for your
customers – TCT will do all the work for you!
You will see a new page, called “Product Claims”, on the bottom of our web site www.chefstoolbox.com.au
and www.chefstoolbox.co.nz.

When you log on you will see on this screen, your customers can simply fill in their details on the page, and attach photos if needed. Much easier.
So next time one of your Customers changes their mind about what they have ordered, or a product gets damaged in transit, simply get your Customer to hop online to us.
Their request will then be sent to our Support Team, and we will assess the request/claim and contact
the customer directly with a solution. We will aim to resolve their request within 2-3 business days.
You will still see invoices for exchanged/replacement products, and Refund Notes, as these will continue to be processed under the Consultant from whom the customer purchased their products originally.
We may, from time to time, contact you to clarify a situation with a request or claim, however this should only happen rarely.
Please feel free to direct your customers to the web site to lodge their requests, and to call us directly if they have any queries.
If you have any questions about this process, please give the Support Team a call on 1300 135 816.
The Returns/Refunds/Exchange Request Form is no longer required due to this new process, so it has been removed from the Consultants Toolbox web site. If you need to process a claim on behalf of a customer, or for yourself, please use the new web page for this purpose. TCT cannot accept any
further requests on the Excel spreadsheet form from today onwards.

NEW MIDNIGHT CUT-OFF FOR ORDER PROCESSING

Starting this month, on 31 May 2008, monthly order processing will cut off at exactly 12 MIDNIGHT
Sydney time (AEST) on the last day of the month. In other words, orders counting towards your
BV and incentives for May (including FunStart) MUST be submitted online BEFORE midnight on Saturday 31 May 2008.
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