STOP PRESS
DON'T FORGET WE HAVE A TRAINING AND INFO SESSION ON IN AUCKLAND AT THE WINERY AT THE LANGHAM HOTEL SYMONDS STREET AUCKLAND STARTING AT 6.00PM ON WEDNESDAY 28TH MAY 2008
Sunday, May 25, 2008
Thursday, May 22, 2008
Product Claims – now online!
Effective from today, your customers can quickly and easily submit their own claims for product returns, warranty enquiries and refund requests.
This means you won’t need to handle such enquiries and claims any longer for your
customers – TCT will do all the work for you!
You will see a new page, called “Product Claims”, on the bottom of our web site www.chefstoolbox.com.au
and www.chefstoolbox.co.nz.
When you log on you will see on this screen, your customers can simply fill in their details on the page, and attach photos if needed. Much easier.
So next time one of your Customers changes their mind about what they have ordered, or a product gets damaged in transit, simply get your Customer to hop online to us.
Their request will then be sent to our Support Team, and we will assess the request/claim and contact
the customer directly with a solution. We will aim to resolve their request within 2-3 business days.
You will still see invoices for exchanged/replacement products, and Refund Notes, as these will continue to be processed under the Consultant from whom the customer purchased their products originally.
We may, from time to time, contact you to clarify a situation with a request or claim, however this should only happen rarely.
Please feel free to direct your customers to the web site to lodge their requests, and to call us directly if they have any queries.
If you have any questions about this process, please give the Support Team a call on 1300 135 816.
The Returns/Refunds/Exchange Request Form is no longer required due to this new process, so it has been removed from the Consultants Toolbox web site. If you need to process a claim on behalf of a customer, or for yourself, please use the new web page for this purpose. TCT cannot accept any
further requests on the Excel spreadsheet form from today onwards.
NEW MIDNIGHT CUT-OFF FOR ORDER PROCESSING
Starting this month, on 31 May 2008, monthly order processing will cut off at exactly 12 MIDNIGHT
Sydney time (AEST) on the last day of the month. In other words, orders counting towards your
BV and incentives for May (including FunStart) MUST be submitted online BEFORE midnight on Saturday 31 May 2008.
DON’T
Effective from today, your customers can quickly and easily submit their own claims for product returns, warranty enquiries and refund requests.
This means you won’t need to handle such enquiries and claims any longer for your
customers – TCT will do all the work for you!
You will see a new page, called “Product Claims”, on the bottom of our web site www.chefstoolbox.com.au
and www.chefstoolbox.co.nz.
When you log on you will see on this screen, your customers can simply fill in their details on the page, and attach photos if needed. Much easier.
So next time one of your Customers changes their mind about what they have ordered, or a product gets damaged in transit, simply get your Customer to hop online to us.
Their request will then be sent to our Support Team, and we will assess the request/claim and contact
the customer directly with a solution. We will aim to resolve their request within 2-3 business days.
You will still see invoices for exchanged/replacement products, and Refund Notes, as these will continue to be processed under the Consultant from whom the customer purchased their products originally.
We may, from time to time, contact you to clarify a situation with a request or claim, however this should only happen rarely.
Please feel free to direct your customers to the web site to lodge their requests, and to call us directly if they have any queries.
If you have any questions about this process, please give the Support Team a call on 1300 135 816.
The Returns/Refunds/Exchange Request Form is no longer required due to this new process, so it has been removed from the Consultants Toolbox web site. If you need to process a claim on behalf of a customer, or for yourself, please use the new web page for this purpose. TCT cannot accept any
further requests on the Excel spreadsheet form from today onwards.
NEW MIDNIGHT CUT-OFF FOR ORDER PROCESSING
Starting this month, on 31 May 2008, monthly order processing will cut off at exactly 12 MIDNIGHT
Sydney time (AEST) on the last day of the month. In other words, orders counting towards your
BV and incentives for May (including FunStart) MUST be submitted online BEFORE midnight on Saturday 31 May 2008.
DON’T
Wednesday, May 21, 2008
New Link with Kiwi Families www.kiwifamilies.co.nz
Kiwi Families have instant access to a database of over 20,000 families from a charitable trust with which we have a relationship. In addition they have been building numbers through marketing, competitions and an active national PR campaign. Kiwi Families has been featured on radio, in newspapers, on national television, and in a range of national magazines. Our three celebrities are also a major drawcard for site visitors.
The comprehensive content of the site and the high level of interactivity ensure there is a continuous flow of traffic to the site.This website is growing rapidly - from our launch in mid-October 2006, we have built up to 39,000 Unique Visitors (overwhelmingly NZ Mums) @ February 2008, complemented by ongoing growth month after month. this is very much The Chefs Toolbox demographic. Pop in and have a look.
Kiwi Families have instant access to a database of over 20,000 families from a charitable trust with which we have a relationship. In addition they have been building numbers through marketing, competitions and an active national PR campaign. Kiwi Families has been featured on radio, in newspapers, on national television, and in a range of national magazines. Our three celebrities are also a major drawcard for site visitors.
The comprehensive content of the site and the high level of interactivity ensure there is a continuous flow of traffic to the site.This website is growing rapidly - from our launch in mid-October 2006, we have built up to 39,000 Unique Visitors (overwhelmingly NZ Mums) @ February 2008, complemented by ongoing growth month after month. this is very much The Chefs Toolbox demographic. Pop in and have a look.
Monday, May 19, 2008
Deliveries To New Zealand
Deliveries to NZ Just so we're all "on the same page", we'd like to take the opportunity to reiterate the ordering and shipping timeframes which we're working to. These are designed to provide the best and fastest possible service to all NZ customers and Consultants, and we welcome your feedback any time on this process, and any other aspects of TCT which you'd like to give us feedback on!
The following processing/delivery times apply to all orders from NZ, including Consultant orders:
1. Orders are shipped weekly from TCT HO in Sydney, Australia.
2. Orders submitted to TCT** are collated at 12.00 noon on Tuesdays, Sydney time
(except Public Holidays or during Christmas shut-down periods).
3. Orders are shipped out of Australia on Fridays.
4. Orders will be delivered anywhere in NZ by NZ Post between 2-4 working days after dispatch from TCT in Australia, depending on the recipient's location in NZ. Please note that TCT is closed on weekends and Australian Public Holidays.**Date of submission is the date on which we receive a 'Closed' Cooking Partyonline. In the case of a Delayed Shipping Date, the "date of receipt of order" is thedate that you selected as the Delayed Shipping Date. The order goes to theWarehouse and into the dispatch queue on this date, and will take the time
specified above to be delivered.
Deliveries to NZ Just so we're all "on the same page", we'd like to take the opportunity to reiterate the ordering and shipping timeframes which we're working to. These are designed to provide the best and fastest possible service to all NZ customers and Consultants, and we welcome your feedback any time on this process, and any other aspects of TCT which you'd like to give us feedback on!
The following processing/delivery times apply to all orders from NZ, including Consultant orders:
1. Orders are shipped weekly from TCT HO in Sydney, Australia.
2. Orders submitted to TCT** are collated at 12.00 noon on Tuesdays, Sydney time
(except Public Holidays or during Christmas shut-down periods).
3. Orders are shipped out of Australia on Fridays.
4. Orders will be delivered anywhere in NZ by NZ Post between 2-4 working days after dispatch from TCT in Australia, depending on the recipient's location in NZ. Please note that TCT is closed on weekends and Australian Public Holidays.**Date of submission is the date on which we receive a 'Closed' Cooking Partyonline. In the case of a Delayed Shipping Date, the "date of receipt of order" is thedate that you selected as the Delayed Shipping Date. The order goes to theWarehouse and into the dispatch queue on this date, and will take the time
specified above to be delivered.
Thursday, May 15, 2008
Savour New Zealand Opening
As you can see Chris Chandler was a great Ambassador for Chefs Toolbox at the opening of the Savour New Zealand event. The night was an excellent oportunity for Chefs Toolbox staff to meet the other Sponsors of the event and sample the fine food and wine New Zealand has to offer.
As you can see Chris Chandler was a great Ambassador for Chefs Toolbox at the opening of the Savour New Zealand event. The night was an excellent oportunity for Chefs Toolbox staff to meet the other Sponsors of the event and sample the fine food and wine New Zealand has to offer.
On Line Shopping
Personal shoppers at Various events will be unable to shop online immediately. The on-line shopping cart will not be available until late-June. Ideally personal orders taken at these events are taken on the night and for the time being they will need to be paper orders which need to be faxed or sent to Customer Support at Alexandria. If not completed on the night, the association will have to collect the paper orders and fax them to us.
Personal shoppers at Various events will be unable to shop online immediately. The on-line shopping cart will not be available until late-June. Ideally personal orders taken at these events are taken on the night and for the time being they will need to be paper orders which need to be faxed or sent to Customer Support at Alexandria. If not completed on the night, the association will have to collect the paper orders and fax them to us.
Wednesday, May 14, 2008
Training News Flash From Julie Griffin
Well thanks to Julie Graham & Lisa Brown they have somehow convinced me to conduct 2 mock C/Ps whilst I am in New Zealand. The first will be held in Christchurch & the 2nd in Auckland. Be sure you let your consultants know where & when. Don’t worry about RSVPs to me.I also suggest that you send any prospects along and I will be more than happy to chat to them before or after the C.Ps (Ill have application forms there ready!)Monday 19th MayLouise Johnston236 Trent RdRD 6Christchurch (about 20 minutes out of Christchurch)7.00pm sharp.Wednesday 21st MayStacey Connor3L Laxon TereceNew MarketAuckland 10507.00pm sharp.
Larna Pittiglio will also be conducting a new consultant training in Auckland on the 28th June, 7.00pm – 9.30 pm , venue TBA
Savour New Zealand
Savour has come and gone and all the effort we did put in did bring mixed results. As it turned out most of the attendees were not our target audience so were not able to recruit the number we had hoped for, however we did make some very valuable contacts and develop new relationships with a variety of Companies including American Express, Fisher & Paykel The Potato board of New Zealand, Jalon Communications to name a few. All of these will join with us in a variety of ways as we move forward in New Zealand.
All the Celebrity Chefs told us they loved our product and at each of their presentations throughout the three days of the event The Chefs Toolbox was the only sponsor actually named and talked about.
Thank you to Rhonda Ross and Cath Jetter for your effort over the three days of the event.
Pretty much all the food writers who count in NZ were at the event and they all now have a very favourable impression of TCT and our product.
Netball New Zealand
This week Chris Chandler, Samantha Farham and myself presented to all the Regional Managers at their half yearly meeting. We were able to meet the 4 Managers from the South Island as well as a couple from the North Island who we hadn't managed to meet with prior to this. They have all expressed interest in holding group meetings going forward. We currently have a number of group meetings on the calender for late May and into June and we anticipate more bookings being made as soon as possible. We will update as early as possible going forward.
Operations
We now have a completed delivery system in place so operationally we are all go! We are still to get the shopping cart on the website to enable web orders. We don't have a completion date for this as yet, we will advise you as soon as we know a completion date.
Next update Friday 16th May 2008
Well thanks to Julie Graham & Lisa Brown they have somehow convinced me to conduct 2 mock C/Ps whilst I am in New Zealand. The first will be held in Christchurch & the 2nd in Auckland. Be sure you let your consultants know where & when. Don’t worry about RSVPs to me.I also suggest that you send any prospects along and I will be more than happy to chat to them before or after the C.Ps (Ill have application forms there ready!)Monday 19th MayLouise Johnston236 Trent RdRD 6Christchurch (about 20 minutes out of Christchurch)7.00pm sharp.Wednesday 21st MayStacey Connor3L Laxon TereceNew MarketAuckland 10507.00pm sharp.
Larna Pittiglio will also be conducting a new consultant training in Auckland on the 28th June, 7.00pm – 9.30 pm , venue TBA
Savour New Zealand
Savour has come and gone and all the effort we did put in did bring mixed results. As it turned out most of the attendees were not our target audience so were not able to recruit the number we had hoped for, however we did make some very valuable contacts and develop new relationships with a variety of Companies including American Express, Fisher & Paykel The Potato board of New Zealand, Jalon Communications to name a few. All of these will join with us in a variety of ways as we move forward in New Zealand.
All the Celebrity Chefs told us they loved our product and at each of their presentations throughout the three days of the event The Chefs Toolbox was the only sponsor actually named and talked about.
Thank you to Rhonda Ross and Cath Jetter for your effort over the three days of the event.
Pretty much all the food writers who count in NZ were at the event and they all now have a very favourable impression of TCT and our product.
Netball New Zealand
This week Chris Chandler, Samantha Farham and myself presented to all the Regional Managers at their half yearly meeting. We were able to meet the 4 Managers from the South Island as well as a couple from the North Island who we hadn't managed to meet with prior to this. They have all expressed interest in holding group meetings going forward. We currently have a number of group meetings on the calender for late May and into June and we anticipate more bookings being made as soon as possible. We will update as early as possible going forward.
Operations
We now have a completed delivery system in place so operationally we are all go! We are still to get the shopping cart on the website to enable web orders. We don't have a completion date for this as yet, we will advise you as soon as we know a completion date.
Next update Friday 16th May 2008
Subscribe to:
Posts (Atom)
